Terms of Service

Roovook Inc. (hereinafter the "Company") sets forth the basic conditions for the use of the Roovook EMS (Event & Sales Management System) service (hereinafter the "Service"). These Terms apply to hotels, banquet halls, convention centers, and other Service Providers (hereinafter the "User") who use the Service through business.roovook.com and the EMS dashboard.

These Terms set forth the general usage conditions of the Service. Detailed commercial terms, including fees, contract period, and service level agreements (SLAs), are stipulated in a separate Service Agreement executed between the User and the Company. Where these Terms conflict with the individual contract, the individual contract shall prevail.

Article 1 (Definitions)

1. "Service" collectively refers to the EMS (Event & Sales Management System) provided by the Company to the User, as well as ancillary functions such as Sales-Engine, content production, and technical support.
2. "User" means a business that has entered into a service use agreement with the Company and uses the Service, such as hotels, banquet halls, and convention centers.
3. "Customer" means an individual, corporation, or organization that requests the User's product information and service.
4. "User Data" means all data generated, stored, and managed by the User through the Service.

Article 2 (Service Contents)

The Company provides the following Services to the User.

1. Customer inquiry and booking management via the EMS dashboard
2. Promotion of the User's products and capture of customer leads via Sales-Engine
3. AI-based automatic summarization and classification of inquiries, and other work automation support
4. Add-on features such as VR tours and content production
5. Exposure of the User's products through channels such as Venue Network and Group Bookings

The specific scope and conditions of the Service are set forth in the individual contract between the User and the Company.

Article 3 (Account Management)

1. The User creates an account for use of the Service and is responsible for the accuracy and up-to-date maintenance of the account information.
2. The User must securely manage their account access information (ID, password) and may not share or transfer it to any third party.
3. The Company shall not be liable for any damage arising from the User's negligent account management.

Article 4 (User Data)

1. All rights and responsibilities regarding User Data generated and managed through the Service belong to the User.
2. The Company processes User Data only within the scope necessary for providing the Service and does not use it for any other purpose without the User's prior consent.
3. Matters concerning the processing of personal information within User Data are separately described in the Privacy Policy.

Article 5 (Prohibited Conduct)

The User shall not engage in any of the following acts when using the Service.

1. Using the Service for any purpose other than its intended purpose
2. Interfering with the normal operation of the Service or placing an undue load on the system
3. Commercially using information obtained through the Service without the Company's prior consent
4. Collecting, using, or providing another person's personal information without authorization
5. Acts contrary to applicable laws or public order and morals

Article 6 (Intellectual Property Rights)

1. The intellectual property rights to the Service and the software, design, and technology included in the Service belong to the Company.
2. With respect to content provided by the User to the Company (photos, videos, images, etc.), the Company holds the right to use, edit, reproduce, display, and transmit such content within the scope of the Service provision purpose. This right remains in effect during the term of the contract.
3. Where a third party's rights are infringed or a dispute arises due to content provided by the User, the User shall bear such responsibility.

Article 7 (Confidentiality)

1. The Company and the User shall not disclose to any third party, without the other party's prior written consent, any trade secrets of the other party learned in the course of using the Service.
2. The obligations under this Article shall remain in effect after termination of use of the Service.

Article 8 (Indemnification)

1. The Company shall not be liable for service interruptions caused by force majeure events such as natural disasters, war, power outages, or distributed denial-of-service (DDoS) attacks.
2. The Company shall not be liable for damages caused by the User's reasons, such as configuration errors or negligent account management.
3. Compensation conditions for service disruptions are set forth in the individual contract.

Article 9 (Amendment of Terms)

1. The Company may amend these Terms within the scope that does not violate applicable laws.
2. When the Terms are amended, the Company shall give notice through the Service or by email from 7 days prior to the effective date of the amendment. In the case of amendments unfavorable to the User, notice shall be given 30 days in advance.
3. If the User does not agree to the amended Terms, the User may discontinue use of the Service.

Article 10 (Dispute Resolution)

1. Disputes related to these Terms shall be governed by the laws of the Republic of Korea.
2. In the event of a dispute, the parties shall seek to resolve the matter through mutual agreement; if no agreement is reached, the Seoul Central District Court (서울중앙지방법원) shall be the court of exclusive agreed jurisdiction.

Article 11 (Company Information)

• Trade name: Roovook Inc. (주식회사 루북)
• Representative Director: Hankyul Kim (김한결)
• Business registration number: 128-87-20931
• Location: 603, New Content Enterprise Support Center, 217 Yeoksam-ro, Gangnam-gu, Seoul
• Email: support@roovook.com

Last amended: April 17, 2026