OPERATE
See inquiry to contract in one view.
Manage banquet, event, group-room, and catering inquiries with owner, status, and quote history in the same context.
Standardize scattered inquiries
and quote workflows with EMS.
Bring B2B inquiries from online, phone, and email into one place,
and manage quotes, payments, and customer history with the same team standard.
EMS DECISION
EMS is not a feature bundle. It is the operating base for sales.
When hotel event sales teams evaluate EMS, the questions are clear: can inquiries live in one place, can quotes and payments move in one flow, and can HQ reporting and customer follow-up be automated?
AUTOMATE
Stop repeating quotes, payments, and settlement work.
Digital quotes, payment links, paid status, and revenue data stay connected to reduce month-end manual aggregation.
GROW
Turn reviews and marketing into revenue assets.
Build post-event reviews, customer history, and channel data into the next inquiry and re-contracting action.
TRUSTED BY LEADING HOTELS
WHAT IS EMS
Dedicated Management System for Hotel B2B Sales
Just as hotel PMS manages rooms, EMS manages all hotel B2B inquiries —
banquets, events, group rooms, catering — in one unified system.
🏛️
Banquets & Events
Seminars, weddings, corporate events — banquet hall inquiries → quotes → contracts
🏨
Group Rooms
Group tours, workshops — group room inquiries → quotes → contracts
🍽️
Catering
Off-site catering, external event food services — inquiries → quotes → contracts
CORE FEATURES
Core EMS Features: From Inquiry to Contract
Scattered channels, broken handoffs, repeated writing — EMS organizes the operating flow for hotel sales teams.
📋
Inquiry Management
Phone, email, online inquiries, and direct entry. Manage all B2B inquiries in one place with list and calendar views. Labels, notes, and status tracking.
Learn more about inquiry management →From scattered work to one EMS flow
Click each item to see how inquiries, quotes, schedules, and reports are organized into one workflow.
📋
Inquiry Intake
BEFORE
Phone → manual notes → Excel entry
WITH EMS
Preview →All channels → automatic EMS registration
📄
Quote Delivery
BEFORE
Excel → PDF → email → revised file again
WITH EMS
Preview →Requirements → AI draft → manager review and send
📅
Schedule Management
BEFORE
Whiteboard, paper diary
WITH EMS
Preview →Calendar view, Function Diary
📊
Revenue & Insights
BEFORE
Manual month-end aggregation, Excel reports
WITH EMS
Preview →Real-time dashboard, demand forecasting, automated reports
👥
CRM & Customer Management
BEFORE
Business card holder, memory-dependent
WITH EMS
Preview →CRM database, repeat visit analysis, reminders
🔗
Marketing & Analytics
BEFORE
Handing out business cards, cold calling
WITH EMS
Preview →Channel-specific traffic analytics, promotion management
🤖
Roovis AI sales workflow
BEFORE
Manual search, input, and analysis by staff
WITH EMS
Preview →Suggests inquiry summaries, quote drafts, and next actions in one flow
⭐
Review Management
BEFORE
Check reviews → Write manual responses
WITH EMS
Preview →AI generates responses automatically, apply with 1-click
💬
Messaging · Auto-response
BEFORE
Check KakaoTalk and email separately
WITH EMS
Preview →Unified inbox with auto-response settings
The new standard for hotel B2B sales,
Roovook EMS
Submit your inquiry now. Our dedicated manager will propose a plan tailored to your hotel.
🔒 Enterprise Security Certified|🏨 56 Hotels Implemented|💬 Dedicated Manager Support