INQUIRY MANAGEMENT
All in one place,
zero missed inquiries.
All inquiries from phone, email, online, and platforms are
organized into a single list, and AI even summarizes call content.
KEY BENEFITS
What Changes When You Switch to EMS
Unified Dashboard
View all inquiries across channels in one list and calendar view.
Instant Notifications
Get notified immediately when inquiries come in. Zero misses.
AI Call Summaries
AI automatically summarizes calls when they end. No need to take notes.
CORE FEATURES
From Receipt to Response, All Here
Every tool your sales team uses daily, unified in one platform.
Notes & History
View notes and history for each inquiry at a glance. History remains intact even when staff changes.
Call Records
Automatic phone inquiry recording. AI summarizes and saves call content as text.
Unified Inbox
Email, KakaoTalk, SMS โ all channel messages in one inbox.
Direct Inquiry Creation
Register offline inquiries like phone calls and walk-ins directly. Zero omissions.
Notifications & Scheduling
New inquiry alerts, follow-up reminders, and calendar support included.
Message Presets
Save frequently used responses and send instantly. Fast and consistent communication.
PLATFORM INTEGRATION
Platform Inquiries Come in Automatically
Venue Network and Group Bookings inquiries are
automatically registered in EMS. No manual transfer needed.
Venue Network
When event organizers find your hotel and send inquiries, they're instantly registered in EMS.
Group Bookings
When group room inquiries are received, they're instantly registered in EMS.
Never miss an inquiry again.
Submit a contact sales request and our dedicated manager will propose a plan tailored to your hotel.