Sales Engine/Features/Inquiry Management
FEATURE · INQUIRY

Every inquiry from every channel, in one inbox.

See online inquiries from Sales Engine, Venue Network, and Group Bookings together with phone calls and connected email, then move them into draft quotes.

Unified inbox
EMS Lead Desk
4
Call
AI call summary · missed call
Weekend workshop for 50 — call summarized, draft quote ready
NewSun 22:41
Online
Sales Engine · Hanwha Tech
Year-end party for 250, banquet + room package
NewSat 09:12
Mail
Email · Global SI company
March HQ conference RFP attached — terms auto-extracted
In progressFri 23:05
Online
Group Bookings · Pharma delegation
30 rooms × 2 nights, breakfast included
Quote sentToday 07:30
LEAD DETAIL
AI call summary · missed call
Weekend workshop for 50 — call summarized, draft quote ready
New
SOURCE
Call
OWNER
Sales A
NEXT
Quote draft
Quotation draftAUTO
SpaceGrand Ballroom
Date2026.07.18
Guests200 pax
Night and weekend inquiries never disappear — draft quotes are waiting when you arrive.
RESPONSE QUALITY

Inquiry management is about speed and handoff quality.

Customers want fast answers, and sales teams need to know which channel each inquiry came from and who handled what. The unified inbox solves both problems together.

NO MISS

Reduce missed inquiries.

Sales Engine, Venue Network, Group Bookings, phone, and email leads do not scatter, and Slack/Teams alerts help the team catch night and weekend inquiries on the next business day.

OWNERSHIP

Owner and status stay clear.

New, consulting, quote sent, and closed states preserve context even when ownership changes.

AI READY

Upgrade into AI response workflows.

Phone calls and email bodies can both be analyzed for conditions, then turned into draft quotes for manager review.

FEATURE · 01

Unified inbox.

Online inquiries from Sales Engine, Venue Network, and Group Bookings land in the same inbox as phone inquiries and connected email. See who asked what, when, and under which conditions so context survives every handoff.

DATA SIGNALS
Sample leads
5
Tracked in the inbox
Inbox views
4
Checked by channel
  • Online · phone · email inquiries unified
  • Automatic lead-status classification
  • Automatic rep assignment
Unified inbox
EMS Lead Desk
5
Online
Sales Engine · Samsung Electronics
Quote request for a 200-guest year-end awards event
Newnow
Online
Venue Network · Hyundai Card
Checking availability for an 80-person workshop
In progress12 min
Call
Phone inquiry · Kakao year-end event
Grand Ballroom package consultation for 150 guests
Quote sent1 hr
Mail
Connected email · LG Electronics admin
Date, budget, and attendee conditions detected from email
New2 hrs
Online
Group Bookings · Global company conference
Quote inquiry for 45 group rooms over multiple nights
Doneyesterday
LEAD DETAIL
Sales Engine · Samsung Electronics
Quote request for a 200-guest year-end awards event
New
SOURCE
Online
OWNER
Sales A
NEXT
Quote draft
Quotation draftAUTO
SpaceGrand Ballroom
Date2026.07.18
Guests200 pax
Online, phone, and email inquiries in one inbox — every channel leads into the same quote workflow.
FEATURE · 02

Phone inquiries become AI quote drafts.

AI turns call recordings into text and extracts the key conditions: date, headcount, space, budget, and purpose. The moment the call ends it is auto-categorized as banquet or group-room business, with a ready-to-review draft quote prepared for the manager.

DATA SIGNALS
Automation steps
4
Based on the buyer journey
  • Automatic call-to-text conversion
  • Event conditions extracted from calls
  • Automatic draft quote generation
Phone inquiries become AI quote drafts.AUTO-FLOW
01
Phone inquiry received
02
AI transcribes the call to text
03
Date · headcount · space · budget extracted
04
Draft quote prepared for manager review
FEATURE · 03

Email inquiries become draft quotes too.

Connect Gmail, Outlook, or corporate email and AI checks incoming quote-request emails. It detects event conditions from the message body so the sales team can start from a draft instead of copying email text by hand.

  • Quote-request emails detected after mail sync
  • Date · headcount · budget extracted from body
  • Email-based draft quote generation
EMAIL AI · QUOTE REQUESTAUTO
SYNC
Gmail · Outlook · corporate email
DETECT
Auto-classify quote-request emails
DRAFT
Extract conditions and create a draft quote
FEATURE · 04

Inquiry alerts in Slack and Teams.

Connect Slack or Microsoft Teams and send new inquiries, AI draft quote events, and unassigned status alerts to the channels your team already watches. The team can react without keeping EMS open all day.

  • Slack · Microsoft Teams channel integration
  • New inquiry · AI draft quote alerts
  • Routing by owner · department · inquiry status
ALERT ROUTING · SLACK/TEAMSAUTO
CHANNEL
Slack · Microsoft Teams
EVENT
New inquiry · AI draft quote created
ROUTE
By owner · department · inquiry status
SALES ENGINE · FEATURES

Which plan includes which features?

From Sales-Engine Standard → Sales-Engine Pro → Sales-Engine PRO AI, each higher plan includes everything in the plans below it.

Feature
Sales-Engine Standard
Sales Engine package
Sales-Engine Pro
Standard + VR & strategic data
Sales-Engine PRO AI
All of Pro + AI automation
Website & social Sales Engine widgetIncludedIncludedIncluded
Blog promotion managementIncludedIncludedIncluded
Roovook sales platform integration (0% booking commission)IncludedIncludedIncluded
Unified inbox & inquiry managementIncludedIncludedIncluded
Digital quote (e-RFP) issuanceIncludedIncludedIncluded
Event & Sales Management System (EMS)IncludedIncludedIncluded
Automated review collection & SEO visibilityIncludedIncludedIncluded
Marketing channel traffic analyticsIncludedIncludedIncluded
Branded 360° VR (Matterport)Not includedIncludedIncluded
Custom Sales Engine & RFP designNot includedIncludedIncluded
Intelligent CRM & lead scoringNot includedIncludedIncluded
BEO · Event OrderNot includedIncludedIncluded
Event Diagram · Table LayoutNot includedIncludedIncluded
Strategic data analytics & market demand forecast reportsNot includedIncludedIncluded
White-label domain integration (hotel's own domain)Not includedIncludedIncluded
Automated HQ KPI reportsNot includedIncludedIncluded
AI call & email auto-classificationNot includedNot includedIncluded
AI-recommended sales automationNot includedNot includedIncluded
Roovis 1-second AI quote & one-click sendNot includedNot includedIncluded
Roovis Agent · sales agentNot includedNot includedIncluded
GET STARTED

Turn scattered inquiries into one quote workflow.

Unify online, phone, and email inquiries, then respond faster with Slack/Teams alerts and AI drafts.

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support@roovook.com